What's Included
Time-Tested Global Fulfilment
Operating since 2019 for independent artists and labels across the globe. Whether you're just starting out or expanding into new territories, we've shipped to every country on the planet at competitive rates.
Secure, Insured Storage
Fully secure and insured storage solutions to keep your goods safe at competitive rates. We avoid double charging and will discount or completely write off monthly storage fees based on your sales.
Top-Rated Customer Service
We help you create all of your store policies, guide you on global norms and international regulations, and even manage customer service emails for you — at no additional charge.
Monthly Global Analytics
Monthly breakdowns of how your store is performing — by revenue, territories, and quantities. Bespoke analysis of your stock performance also available on request.
Merchandise Personalisation
Want something beyond the standard? We can put bundles together, apply stickers and labels, or create entirely new customisation pieces not offered in traditional production. Just tell us your idea.
Sustainability First
With over 10 years of experience in merchandise design, you're in safe hands. Standard merch drop or something bespoke – we'll help you make something that truly stands out.
UK Charting Capabilities
We are partnered with the UK Charts and Tornado as a registered UK Chart distributor. You can choose to have your release submitted to the UK charts, and we can handle all of this for you, trouble-free.
World-Class Post-Sale Support
Between 2020-2026, we had an average delivery failure rate of 0.6% across all orders, 100% of which the value of both the goods and orders were reclaimed for our clients.
In the event of a refund, return, or undeliverable/missing order, we will notify you of the reason and the amount required to refund the customer. We never process refunds on your behalf without authorisation on a case-by-case basis.
Using tracked delivery methods helps mitigate risk. Untracked shipping is done at either your own or the customer's risk, depending on your store's shipping policies.
Simpler, Fairer Costs
Monthly Storage Fees
Storage fees are charged monthly based on the number of SKUs in storage, and the volume of storage being used.
£1 per cu ft / per SKU
Each SKU is charged a minimum of £1 per cubic foot, costing an additional £1 for each additional cubic foot required.
We do not charge partial rates, thefore if you require 1.2 cubic feet for one SKU, you will be charged for 2 cubic feet.
Due to our storage system, we cannot mix SKUs - if you need 1.2 cu ft for one SKU and 1.4 cu ft for another SKU, yoou will be charged for 4 cubic feet.
Sales-Based Discounts
If your merch is selling well and moving regularly, we believe it would be unfair to be charging you twice. To combat this we operate a sales-based discount system on the monthly storage fees.
For every £10 charged on the monthly per-product billing, we will deduct £1 from the cost of storage for that month up until 0.
Per-Product Fees
We charge two separate fees for fulfilemnt, a flat rate shipping fee based upon pre-agreed shipping rates with our carriers, and a 15% comission on the value of goods.
Shipping Rates
We will provide a spreadsheet of all weight/size categories and the price we will charge for each parcel. We can help make sure these are correct in your system. When these need to be updated due to carrier price changes, we will inform you of the change and help facilitate the necessary updates on your site.
Additional fees
We do not charge any initial set up fees or any charge sfor adding new products to our system - we only ask that you communicate new products with us and liaise with us when having new goods sent to our storage facility.
We do charge a flat £1 rate for the processing of returns/refunds/undeliverables.