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PRIVACY POLICY

Last updated: 27 September 2026

1 - Who we are

This Privacy Policy explains how [Vulcanis Merch] ("Vulcanis Merch", "we", "us", "our") collects, uses, and protects information when you visit vulcanis-merch.com (the "Site"), get in touch with us, or use our design, production, storage, and fulfilment services.

If you have any questions about this policy or how we handle your information, contact us using the details in Section 12.

2 - Information we collect

We collect information in the following ways:

  • Information you give us directly — for example, your name, email address, and message content when you use our contact form, or details you provide when discussing or placing an order for design, production, or fulfilment services.

  • Information collected automatically — when you browse the Site, we (and services we use, such as our hosting provider and any analytics tools) may automatically collect technical information including your IP address, browser type, device information, and pages visited, typically via cookies. See our Cookie Policy for details.

  • Information from third parties — if you're referred to us by an artist, label, or manager we already work with, we may receive your contact details from them in order to follow up with you.

We do not knowingly collect any special category data (such as health information, or data revealing racial or ethnic origin) through the Site.

3 - How we use your information

We use the information we collect to:

  • Respond to enquiries submitted through our contact form

  • Provide quotes, discuss briefs, and deliver design, production, storage, and fulfilment services

  • Process and fulfil orders, including arranging shipping and delivery

  • Maintain our business records and accounts

  • Improve and secure the Site

  • Comply with our legal obligations

We do not sell your personal information to third parties, and we do not use it for automated decision-making that produces legal or similarly significant effects.

4 - Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

  • Contract — where processing is necessary to provide a service you've asked for, such as fulfilling an order.

  • Legitimate interests — for example, responding to enquiries, keeping the Site secure, and understanding how it's used, where this doesn't override your rights.

  • Consent — for non-essential cookies and any marketing communications, which you can withdraw at any time.

  • Legal obligation — where we need to keep records for tax, accounting, or other regulatory purposes.

5 - Cookies

The Site uses cookies and similar technologies, including third-party fonts loaded from Google Fonts. Full details of what we use and how to manage your preferences are set out in our Cookie Policy.

6 - Sharing your information

We may share your information with:

  • Trusted suppliers and manufacturers involved in producing your order

  • Couriers and logistics partners to deliver your order

  • Our website hosting, email, and IT service providers

  • Professional advisors, such as our accountant, where necessary

  • Regulators or law enforcement, where we're required to by law

We require any third party we share information with to keep it secure and use it only for the purposes we've specified.

7 - International transfers

As we work with artists, labels, and suppliers worldwide, some of your information may be transferred to and processed in countries outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, in line with UK data protection law.

8 - Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Contact form enquiries that don't lead to a project are typically retained for a limited period before being deleted; order and financial records are kept for the period required by UK tax law.

9 - Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Object to or restrict certain processing

  • Request that your information be transferred to another organisation

  • Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us using the details in Section 12. If you're not satisfied with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10 - Children's privacy

The Site is intended for businesses, artists, labels, and adult customers, and is not directed at children. We do not knowingly collect personal information from children.

11 - Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last updated" date at the top of this page when we do.

12 - Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@vulcanis-merch.com

Contact us

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